Business case
Our client, a company specialising in SaaS for hospitals and nursing homes, has developed and installed over 60,000 licences thanks to a highly granular customer database, with sustained rapid growth. The company was facing major difficulties in tracking and monitoring its annualised recurring revenue (ARR) and required assistance in carrying out in-depth analyses in this area.
We completely streamlined this process at the core of the business, ensuring close coordination between departments: sales, operations, sales administration, accounting, and finance, with a considerable step-up in terms of internal control quality and a significant reduction in the number anomalies. We both strongly reduced processing time and increased the quality and richness of data available.
We (i) assessed the situation and provided a remediation and improvement plan, (ii) supported the company in its reorganisation and process overhaul, and (iii) created a dedicated web-based monitoring platform.