Business case
A European healthcare group engaged a software provider to implement an outsourced payroll and HR management solution. The collaboration encountered repeated operational and contractual issues, ultimately leading to the suspension of services by the software provider. After failed conciliation attempts, the dispute remained unresolved, with each party holding the other responsible for delays and breaches of agreement. The healthcare group was therefore considering appointing a financial expert to assist in the process.
The project suffered from significant disruptions due to technical difficulties, coordination problems and changes in scope. Tensions escalated when the software provider halted all activity in relation to off-contract financial demands. The healthcare group contested the validity of these demands and sought to demonstrate the software provider’s own shortcomings. The failure of the conciliation process reflected the depth of the disagreement and the likely need for expert intervention.
The healthcare group engaged us to evaluate the financial loss it had sustained and to review the legitimacy of the software provider’s counterclaims. We provided independent, evidence-based analysis to support legal arguments, clarifying responsibilities and helping to quantify the financial impact of the project’s failure. Our work contributed to building a solid foundation for potential legal proceedings and/or settlement negotiations.