Business case
A European healthcare group engaged a software provider to implement an outsourced payroll and HR management system. The collaboration encountered repeated operational and contractual issues, ultimately leading to the suspension of services by the software provider. After failed conciliation attempts, the dispute remained unresolved, with each party holding the other responsible for delays and breaches of agreement.
The central challenge was not only to determine responsibility for the project’s failure, but also to quantify its financial consequences. Through a detailed review of project records, contractual commitments and cost impacts, we assessed the healthcare group’s damages, tested the validity of the software provider’s counterclaims and established a reliable quantum of loss. This evidence-based approach supported the client’s legal strategy and strengthened its position in negotiations and potential court proceedings.
The healthcare group engaged us to evaluate the financial loss it had sustained and to review the legitimacy of the software provider’s counterclaims. We provided independent, evidence-based analysis to support legal arguments, clarifying responsibilities and helping to quantify the financial impact of the project’s failure. Our work contributed to building a solid foundation for potential legal proceedings and/or settlement negotiations.